SHIPPING & RETURNS
SHIPPING POLICY
All items marked for delivery will carry an R85 shipping fee.
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Delivery will take place within 5-10 business days from order confirmation.
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International Deliveries will be handled on a case-by-case basis. Please contact us for a quote.
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Should you require the products in a shorter time frame - feel free to contact us and we will do our best to expedite your order.
RETURN & EXCHANGE POLICY
We do take extreme care during the production of our full grain leather products and do check each product before it is shipped, but if for some reason the bag is damaged due to a manufacturing fault when received, please get into contact with us, within 7 days of receiving the product/shipment, at orders at hello@betterleather.co.za. When mistakes sometimes happen, we do our best to ensure that all products shipped are of the highest standards and quality.
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Not Happy With Your Purchase? Please follow the applicable steps below.
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1) Don’t like the colour or ordered the wrong colour?
Don’t stress, mistakes happen 🙂 If for whichever reason there was a mistake on the order, please keep the bag undamaged and unused, and get into contact with us at orders: hello@betterleather.co.za as soon as possible. If the mistake happened on our side, we’ll gladly arrange for the couriers to pick it up as soon as possible and send the replacement. If the wrong colour was chosen, we’ll gladly courier the replacement bag at a fixed rate of R85 (payable by EFT). Return courier of wrong colour chosen also for customer account.
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2) Item didn’t meet your expectations (Returns)?
In the unlikely event that you’re not satisfied with your order and if it wasn’t what you ordered, we do offer a 7-day return policy, if for whatever reason you’re not satisfied with your order and would like to return the item, please do the following:
Please email orders hello(at)betterleather.co.za with the reason for the return,
If you would like to be refunded please supply your banking details,
If you would like to exchange the bag with another at the same price please provide the product’s name and colour, and your contact details (Please note that this will carry a fixed charge of R85 to cover courier costs payable by EFT).
Returns T&C’s
As soon as we receive the returned products, we will contact you and either ship the exchanged product or transfer your refund through EFT.
We don’t take any responsibility if the banking details provided to us are incorrect, we will refund the banking details given to us.
If items are damaged and/or used, no refund shall be given.